Correction of Error ( COE )
How to drive root cause analysis and fix defects at any company When was the last time your systems failed and there was a customer impact? I’ve had this happen hundreds of times in my career. Sometimes I was the engineer that caused the issue, especially in my early years at Amazon, and sometimes I was the General Manager of mission-critical services. So shit happened - your service is not functioning and you are not responsive. The first critical task is resolving the cu