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How Joint scrums can drive results and make better decisions A family that eats together stays together. It’s a line that my mother often cited on why it was so important to eat dinner at the table versus my preferred place near the TV. I miss those family dinners, mostly because of the food, but also because of the conversation and connection we built. When I joined Amazon back in 2006, I had the great fortune of being a part of the Fulfillment By Amazon (FBA) team. I was

How to drive root cause analysis and fix defects at any company When was the last time your systems failed and there was a customer impact? I’ve had this happen hundreds of times in my career. Sometimes I was the engineer that caused the issue, especially in my early years at Amazon, and sometimes I was the General Manager of mission-critical services. So shit happened - your service is not functioning and you are not responsive. The first critical task is resolving the cu

Moving forward from Amazon and AWS